Whiteville, NC
Ready to break into the collections field with a company that values your growth? Join a supportive team where you’ll gain hands-on experience, sharpen your skills, and build a career in financial services.
Collections Support Representative
Location Whiteville, NC | Onsite
Compensation & Schedule
• $15.00/hour (Temp-to-Hire); increases to $22.00/hour upon permanent hire
• Flexible 8-hour shifts between 9AM–9PM EST, Monday–Sunday (must be available any day)
• W2 employment
ROLE IMPACT
This entry-level role provides hands-on experience in the collections field and is ideal for individuals looking to launch or grow their career in financial services. Success in this position is measured by your ability to support repayment efforts, engage clients with empathy, and meet performance benchmarks.
KEY RESPONSIBILITIES
• Contact clients to resolve delinquent accounts with professionalism and urgency
• Negotiate payment plans tailored to individual financial situations
• Log all collection efforts and outcomes in internal systems accurately
• Consistently meet or exceed performance targets for call volume and resolution
• Partner with supervisors to escalate and manage high-risk or complex cases
MINIMUM QUALIFICATIONS
• 1+ year of customer service experience
• High School Diploma or GED
• Ability to pass a background check and drug screen
• Two verifiable professional references
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Internal CRM or collections software
• Telephony and call logging platforms
PREFERRED SKILLS
• Prior call center experience
• Strong time management and decision-making skills
• Team-oriented with excellent verbal communication
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