Winterville, NC
Join a dynamic team where your communication skills can make a real impact—help clients get back on track while growing your career in financial services. If you have call center experience, are goal-driven, and thrive in a fast-paced environment, this is your chance to turn conversations into solutions. Job starts 6/26! Apply today!
Collections Specialist
Location Winterville, NC | Onsite
Compensation & Schedule
• $15 hour - increase to $22 once converted
• Must be available to work any day of the week: Monday - Friday 7am - 9pm | Saturday 8am - 2pm | Sunday 2pm - 8pm
• OT will be mandatory - amazing opportunity to make more money!
ROLE IMPACT
This role ensures timely recovery of delinquent accounts while maintaining professionalism and adherence to standardized collection procedures. Success is defined by resolution rates, adherence to compliance practices, and quality of customer interactions.
KEY RESPONSIBILITIES
• Meet or exceed daily and monthly call targets, contact ratios, and promises-to-kept ratios
• Place and prioritize outbound/inbound calls to negotiate payment plans based on borrower capacity and intent
• Determine causes of delinquency and propose best resolutions; escalate problem accounts as needed
• Log all collection activities in system using correct action codes and documentation procedures
• Initiate and process account actions including deferrals, skip tracing, credit bureau requests, and payment drafts
MINIMUM QUALIFICATIONS
• 1–2 years’ experience in collections, customer service, or call center environment
• Strong verbal communication and negotiation skills
• Proficient in reading credit reports and using account management systems
• Detail-oriented with the ability to follow documented policies and procedures
CORE TOOLS & SYSTEMS
• Collection management systems (e.g., Fiserv, CARMPro)
• CRM platforms
• Electronic payment processing tools
• Microsoft Office Suite
• Credit reporting software
• Skip tracing tools
• Internal action code logging systems
PREFERRED SKILLS
• Bilingual in English and Spanish
• Prior financial services or lending experience
• Familiarity with FDCPA and other relevant debt collection regulations
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
To Apply Online
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Frisco Branch.