Fort Worth, TX
CornerStone Staffing has partnered with company that is looking for a highly motivated Customer Support Coordinator to deliver excellent services to customers and the providers!
Location: WORK FROM HOME **Must reside in the DFW area***
Pay: $18.50hr
Schedule: Fridays, Saturdays, Sundays, and Mondays – 8:00 AM to 4:30 PM
Training hours: Monday -Friday 9am to 5:30p
Job Details:
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Support the telehealth operations, serving as the primary point of contact for all customer service, administrative, scheduling needs, and school, provider, pharmacy, and/or student follow up.
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Communicate with patients, providers, and pharmacy staff to connect customers to medical and emotional health care.
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Take inbound calls, texts, emails, chats, and tickets from customers and providers, as well as assist with any concerns customers have about their care; manage referrals; work with pharmacies on refills, prescription issues, update providers with messages from pharmacies; and follow up with students to check on their outcomes.
SKILLS/QUALIFICATIONS:
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Bachelor's degree from an accredited college or university, preferred.
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Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
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Healthcare experience is a MUST
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Must have WFH experience
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2+ years of Call Center experience handing crisis/urgent situations
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Strong time management skills, with the ability to manage competing priorities
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