Fort Worth, TX
The Customer Service Representative I plays a critical role in ensuring client and provider inquiries are resolved promptly and accurately. Success in this position is defined by strong communication, sound judgment in handling complex customer issues, and the ability to maintain high standards under pressure in a healthcare revenue cycle environment.
Job Title: Customer Service Representative I
Location: Fort Worth, TX 76109 | Onsite
Compensation & Schedule
• Monday - Friday, 8am -5pm
• Pay: $16/hr - $18/hr - Depending on Experience
Job ID: 150727
RESPONSIBILITIES
• Handle inbound and outbound client/provider calls and correspondence (email, fax, written)
• Analyze customer inquiries and review claim histories to determine resolutions
• Coordinate with internal departments and escalate complex issues as needed
• Communicate findings clearly in both written and verbal formats
• Maintain tracking reports and spreadsheets for internal documentation
MINIMUM QUALIFICATIONS
• High school diploma or equivalent
• 3+ years of experience in healthcare revenue cycle (collections, appeals, denials)
• 2+ years of customer service experience in a fast-paced environment
• Working knowledge of medical terminology, contract interpretation, and coding
CORE TOOLS & SYSTEMS
• Microsoft Office (Excel, Word, Outlook)
• CRM or case management platforms
• Claim adjudication systems
• Remote communication tools (VoIP, secure email)
• Shared document platforms (e.g., SharePoint, Google Workspace)
PREFERRED SKILLS
• Strong written communication and organizational skills
• Ability to interpret and resolve complex issues with minimal supervision
• Comfortable working independently in a remote environment
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