Collections Agent

CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Job Title
Collections Agent

Location
Winterville, NC | Onsite

Compensation & Schedule
• $15.00/hour
• Must be flexible for mandatory OT
• Schedule: Monday – Sunday, 8:00 AM to 9:00 PM
• End-of-Month Hours: Bell to Bell (7:00 AM–8:00 PM or 8:00 AM–9:00 PM with two 1-hour lunch breaks)
• Sunday Dialer: Required 1–2 times per quarter; additional Sundays may be required depending on month-end
• Holidays: Call center open most holidays for temporary employees and volunteers

ROLE IMPACT
As a Collections Agent, you play a critical role in maintaining financial stability by engaging customers in respectful, solution-oriented conversations to resolve delinquent accounts. Your effectiveness in negotiation and customer service directly impacts client retention and overall revenue recovery.

KEY RESPONSIBILITIES
• Collect delinquent accounts promptly using standardized procedures
• Meet or exceed daily and monthly call quotas, contact percentages, and kept promise metrics
• Negotiate payment plans aligned with clients’ financial situations
• Accurately record all collection activity in internal systems
• Maintain regular communication with supervisors about account risks and escalations

MINIMUM QUALIFICATIONS
• 3 years of customer service experience — REQUIRED
• High school diploma or GED — REQUIRED
• Call center experience — highly preferred
• Bilingual (English/Spanish) — highly preferred
• Strong communication, decision-making, and time management skills
• Comfortable using Microsoft Office and CRM tools

CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Excel, Word, Outlook)
• Internal collection and customer relationship management platforms

PREFERRED SKILLS
• Bilingual fluency in Spanish
• Prior experience in a high-volume call center
• Conflict resolution and negotiation training

Please read requirements carefully as we are prioritizing those that meet the requirements.

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy