Customer Service Agent

Customer Service Representative
Location: Lewisville, TX | Potential for Work From Home after training

COMPENSATION & SCHEDULE
• Pay: $13.50/hour ($540 weekly) during training; $15.00/hour ($640 weekly) once hired permanent
• Training Schedule: Monday–Friday 8AM–5PM (flexible until 7PM, occasional Saturdays)

• Work Schedule: Monday–Saturday 10AM–7PM, always off Sunday and one other day during the week
• Employment Type: Temp to Hire
• Start Date: 07/14/2025

ROLE IMPACT
The Customer Service Representative plays a vital role in ensuring a seamless experience for clients requiring assistance with their garage door systems and wireless devices. Success in this position is defined by timely resolution of inquiries, accurate referrals, and superior service that contributes to customer satisfaction and loyalty. This position offers a pathway to growth within a company committed to internal promotion.

KEY RESPONSIBILITIES
• Handle inbound calls to assist customers with garage door systems and programming of wireless devices
• Route customers to appropriate departments or external service providers as needed
• Provide information regarding warranty coverage and refer to local dealers for service
• Document customer interactions accurately within the system
• Respond to customer inquiries via phone and email

MINIMUM QUALIFICATIONS
• 1 year of Customer service experience with a focus on service-oriented interactions
• Excellent communication and interpersonal skills

CORE TOOLS & SYSTEMS
• Phone systems (inbound support)
• Email platforms (customer correspondence)
• Internal documentation and CRM tools

PREFERRED SKILLS
• Bilingual communication abilities (English and Spanish)
• Experience in technical product support
• Familiarity with garage door systems or similar mechanical devices

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy