Fort Worth, TX
Banking Customer Service Representative
Location Fort Worth, TX | Hybrid (Mon & Fri Remote; Tues–Thurs Onsite)
Compensation & Schedule
• $18.00–$25.00/hr
• Mon–Fri, 9:00 AM–6:00 PM (8:00 AM–5:00 PM during training)
ROLE IMPACT
This role ensures exceptional client experiences by managing high-volume inquiries across multiple digital and traditional channels. As part of a multi-channel contact center, you’ll be instrumental in supporting banking operations and cross-selling financial products, helping drive client retention and satisfaction.
KEY RESPONSIBILITIES
• Respond to 30–50 inbound calls daily, along with emails and secure messages
• Navigate and operate within 30 internal systems to resolve customer inquiries
• Cross-sell banking products including loans, credit cards, and digital services
• Provide support for online/mobile banking, transaction issues, and account maintenance
• Apply bank policies and regulatory guidelines in real-time decision-making
MINIMUM QUALIFICATIONS
• 3–5 years’ experience in a bank contact center or complex banking environment
• 3+ years’ experience supporting digital banking platforms (mobile, online, e-comm)
• 2+ years' experience using Jack Henry Silverlake core (preferred)
• Proficient in Microsoft Office Suite; strong learning agility for new systems
CORE TOOLS & SYSTEMS
• Jack Henry Silverlake
• Microsoft Word, Outlook
• Online & Mobile Banking Portals
• CRM and Secure Messaging Systems
PREFERRED SKILLS
• Strong emotional intelligence and communication skills
• Proven problem-solving and critical thinking capabilities
• High level of intellectual curiosity and interpersonal effectiveness
Pre-employment checks required: background check, drug screen, fingerprinting, soft credit check, and clerical testing.
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