Cary, NC
CornerStone Staffing is hiring for 10 Healthcare Customer Support Reps in Cary, NC
Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.
Don't miss out on this opportunity! APPLY TODAY!!!
Customer Service Representative
Location Cary, NC | Onsite
COMPENSATION & SCHEDULE
• $20.40/hr
• Monday – Friday, 11:30am – 8:00pm; rotating Saturdays once every 4 weeks with a weekday off. (Training : 9am–6pm)
ROLE IMPACT
This role serves as the front line for a specialized pharmacy support team, ensuring that cancer patients and others receive compassionate, timely service. Representatives play a critical role in managing prescription delivery, patient queries, and inbound communications—delivering accuracy and empathy in every interaction.
KEY RESPONSIBILITIES
• Handle high-volume inbound and outbound calls to manage prescription scheduling, delivery, and payment updates
• Direct patient inquiries to appropriate clinical or operational staff while documenting detailed case notes
• Run medical claims and update systems to support pharmacy workflow and downstream staff
• Use internal tools to verify insurance, process refill needs, and respond to requests for invoices
• Identify and escalate adverse events and product complaints to clinical teams
MINIMUM QUALIFICATIONS
• High school diploma or GED required; Associate degree preferred
• 1+ year customer service / call center experience (non-retail)
• Proficiency with Microsoft Office and management information systems
• Strong verbal and written communication skills with attention to detail
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Pharmacy management systems
• Medical claims platforms
• Call center/customer service software
PREFERRED SKILLS
• Familiarity with pharmacy operations and medical terminology
• Experience processing medical claims
• Prior work in a medical office or healthcare support role
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy