Winterville, NC
CornerStone Staffing is seeking Auto Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!
Auto Collections Agent
Winterville, NC | Onsite
COMPENSATION & SCHEDULE
• $15.00 per hour
• Flexible shifts Monday – Sunday, 8:00 AM – 9:00 PM
• Mandatory Overtime, including end-of-month extended shifts and some Sundays
ROLE IMPACT: This role is critical to minimizing financial loss by efficiently managing delinquent accounts through structured contact and resolution strategies. Success is defined by consistent performance in reaching customers, negotiating payment solutions, and maintaining accurate records in a high-volume, time-sensitive environment.
KEY RESPONSIBILITIES
• Promptly collect on delinquent accounts in line with company procedures
• Meet or exceed daily call volume and contact percentage goals
• Assess client financial situations to negotiate realistic payment plans
• Accurately document all customer interactions and payment agreements
• Escalate high-risk accounts to supervisors for potential repossession or charge-off
MINIMUM QUALIFICATIONS
• 2-3 years of customer service experience — required
• High school diploma or GED
• Ability to pass a criminal background check and drug screening
• Availability to work mandatory overtime and rotating Sundays
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Dialer and call center software
• Internal collections and payment tracking systems
• CRM and customer record databases
PREFERRED SKILLS
• Call center experience in collections or financial services
• Bilingual proficiency
• Strong communication, decision-making, and time management skills
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy