Bilingual Customer Service Representative

Bilingual Customer Service Representative – Women, Infants, and Children (WIC)
Location: Dallas, TX

Compensation & Schedule
• Pay range: $17.82/hour

Monday-Friday, 7:30 AM to 4:30 PM with 1-hour lunch break
• W2, Full-time

ROLE IMPACT
The Customer Service Representative supports the Women, Infants, and Children (WIC) program by providing essential front-line administrative and client support. This role plays a vital part in determining eligibility, managing sensitive health data, and ensuring smooth program operations to aid underserved families across the community.

KEY RESPONSIBILITIES
• Interview and assess WIC applicants to determine income and residency eligibility; collect and verify ID and immunization status
• Complete data entry using Texas WIN and XP software; issue EBT food instruments and track inventory
• Record medical data including blood samples, heights, and weights for adults, infants, and children
• Provide courteous check-in and appointment scheduling; deliver clear information on available services
• Maintain accurate records, respond to calls, file and purge documentation, and support general WIC office operations
• Screen immunization records and refer participants to health and social services as needed

MINIMUM QUALIFICATIONS
• 2+ years in healthcare, education, or community/social services

• Bilingual In English and Spanish
• Strong written and verbal communication skills
• Demonstrated ability to manage confidential information and maintain organized records
• Must complete WIC nutrition modules during probationary period. Bilingual communication (Spanish/English) required

CORE TOOLS & SYSTEMS
• Texas WIN
• XP software
• Electronic Benefits Transfer (EBT)
• General office equipment (scanners, copiers, multiline phones)

PREFERRED SKILLS
• Familiarity with WIC program standards and procedures
• Prior experience with immunization screening or public health outreach

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