Tempe, AZ
Tired of just being another voice in the call queue?
If you’re a seasoned Collections pro ready to take charge, this is your chance to own your impact. Step into a role that offers true autonomy, hybrid flexibility, and a high-performance culture that doesn’t just reward results—it celebrates them. Your experience matters here—and your drive to earn more through proven performance? Even better.
Collections Specialist
Location Tempe, AZ | Onsite
Compensation & Schedule
• $19/hour
• Full-time, (Overtime Required)
ROLE IMPACT
Join a results-driven team focused on reducing auto loan delinquencies while maintaining exceptional customer service. As a Collections Specialist, your ability to build rapport, resolve account issues, and support financial recovery efforts directly impacts operational goals and client satisfaction.
KEY RESPONSIBILITIES
• Contact delinquent account holders via dialer system and manual outreach
• Identify reasons for delinquency and negotiate payment solutions
• Maintain performance standards and productivity metrics
• Utilize skip tracing tools to locate borrowers as needed
• Deliver best-in-class customer interactions aligned with company values
MINIMUM QUALIFICATIONS
• 2+ years’ collections experience (must appear on resume)
• High school diploma or GED
• Clear criminal background and drug screening
• Two verifiable employment references
CORE TOOLS & SYSTEMS
• Dialer systems
• Skip tracing tools
• CRM or account management software
• Microsoft Office Suite
PREFERRED SKILLS
• Bilingual Spanish speakers strongly encouraged to apply
• Proven drive to exceed performance goals
• Willingness to work overtime
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