Call Center Agent

Job Title
Call Center Agent

Location LaVergne, TN | Hybrid

Compensation & Schedule
• $20/hr
• Monday–Friday, 9:30am–6:30pm

ROLE IMPACT
This hybrid role supports both internal and external customers in a fast-paced environment, requiring professional communication, strong problem-solving skills, and the ability to manage confidential information. Success is defined by your ability to resolve service issues promptly and contribute to cross-functional improvements.

KEY RESPONSIBILITIES
• Communicate clearly and professionally via phone and email
• Maintain professionalism in challenging interactions
• Identify and report process improvement opportunities
• Collaborate with cross-functional teams and escalate issues as needed
• Manage and safeguard confidential information

MINIMUM QUALIFICATIONS
• 1+ years’ experience in a call center or customer service environment preferred
• Proficiency in MS Office Suite; familiarity with Salesforce and SAP a plus
• Associate’s degree preferred
• Ability to type at least 40 WPM

CORE TOOLS & SYSTEMS
• Microsoft Word, Excel, Outlook, PowerPoint
• Salesforce
• SAP
• Standard office equipment (phones, copiers, fax machines)

PREFERRED SKILLS
• Experience with pharmaceutical products
• Strong attention to detail
• Flexible schedule to adapt to evolving business needs

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