Tempe, AZ
Collections Specialist
Tempe, AZ | Onsite
COMPENSATION & SCHEDULE
• $19.00/hour
• Full-time, standard business hours with overtime opportunities
• W2 employment
• Start date: August 2025
ROLE IMPACT
This role supports the financial health of the organization by reducing delinquent balances on auto loans through skilled outreach and resolution strategies. As a Collections Specialist, you’ll ensure customer satisfaction while minimizing risk and enhancing client portfolio outcomes.
KEY RESPONSIBILITIES
• Initiate contact with past-due borrowers via dialer and manual calls to recover auto loan payments
• Maintain professionalism and empathy in all borrower communications
• Conduct skip tracing, assess delinquency causes, and negotiate repayment solutions
• Consistently achieve or exceed collection goals and productivity standards
• Accurately record all borrower interactions in compliance with internal policies
MINIMUM QUALIFICATIONS
• 2+ years of verifiable collections experience
• High school diploma or GED
• Ability to pass background check and drug screening
• Two professional references required
CORE TOOLS & SYSTEMS
• Dialer and skip tracing tools
• CRM and collections software
• Microsoft Office Suite
• Phone and email communication platforms
PREFERRED SKILLS
• Bilingual (Spanish) highly preferred
• Performance-driven with a strong goal orientation
• Willingness to work overtime to increase earnings
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