Tempe, AZ
CornerStone Staffing is hiring experienced Collections Agents who thrive in high-paced environments and bring a strong team-oriented mindset. If you're driven, dependable, and ready to make an impact, this opportunity is for you!
Collections Specialist
Tempe, AZ
COMPENSATION & SCHEDULE
• $19.00 per hour
• 8-hour shifts between 6:00 AM – 10:00 PM, Monday – Sunday
• Mandatory overtime at month-end
• W2 employment
ROLE IMPACT
As a key player in auto loan collections, this role focuses on reducing delinquent accounts while building positive borrower relationships. Your ability to drive recoveries and resolve payment issues has a direct impact on the company’s financial performance and operational success.
KEY RESPONSIBILITIES
• Collect on delinquent auto loan accounts via dialer and manual outreach
• Resolve payment issues through empathetic, solutions-driven conversations
• Investigate root causes of delinquency and negotiate actionable repayment plans
• Ensure compliance with account documentation and update borrower records
• Perform skip tracing using internal tools and external databases
MINIMUM QUALIFICATIONS
• 2+ years of direct collections experience (must be listed on resume)
• High school diploma or GED equivalent
• Must pass a criminal background check and drug screening
• Willingness to work overtime and transition to remote after training
CORE TOOLS & SYSTEMS
• Auto-dialer software
• Skip tracing databases (e.g., TLOxp, LexisNexis)
• CRM and collections tracking platforms
• Microsoft Office Suite
PREFERRED SKILLS
• Strong negotiation and interpersonal communication skills
• Spanish-English bilingual fluency
• Goal-oriented mindset with a drive to exceed bonus targets
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