Irving, TX
Ready to be the voice of a trusted brand? Join a fast-paced, client-facing role where your service skills drive real impact.
If you thrive on solving problems, delivering clear communication, and making each customer feel valued—you belong here. Apply Online Today.
Customer Care Associate
Location Irving, TX | Onsite
Compensation & Schedule
• $19.50/hour
• Monday – Friday: 7am - 6pm (8 hour shift)
ROLE IMPACT: As a Customer Care Associate, you’ll serve as a vital link between our client and their customers, delivering solutions with empathy, professionalism, and efficiency. Your expertise in managing complex inquiries across multiple systems helps ensure a positive experience, even in high-volume or challenging situations.
KEY RESPONSIBILITIES
• Manage inbound inquiries via phone, email, and chat with professionalism and minimal support
• Resolve complex customer issues while documenting interactions and escalating when needed
• Use up to 10 systems/tools to research and respond to client requests accurately
• Guide customers through issue resolution and educate where applicable
• Participate in onboarding support and knowledge sharing for new hires
• Meet individual/team service level metrics, response times, and adherence requirements
MINIMUM QUALIFICATIONS
• 3+ years in a customer service/support environment
• Experience in tax, banking, mortgage, or real estate sectors
• High school diploma or GED required; bachelor’s degree preferred
• Typing speed of 35+ WPM with strong multitasking and MS Office proficiency
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Multi-screen CRM/data systems
• Internal customer ticketing & escalation platforms
PREFERRED SKILLS
• Bilingual proficiency
• Experience supporting high-stakes client-facing roles
• Background in customer onboarding or training support
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy