Fort Worth, TX
CornerStone Staffing is currently recruiting for multiple Access Advocates for a Pharmaceutical Company in DFW
Access Advocate
Location | Remote-US - must live in TX, NC, SC, TN, KY, IN, GA, or AZ Only
Compensation & Schedule
• $18-20/hr
• 9:00 AM–6:00 PM EST and/or 10:00 AM–7:00 PM EST
• W2
Interviews the week of 7/28 through 8/4
ROLE IMPACT
The Access Advocate serves as a critical liaison between patients and their healthcare journey, ensuring clarity around insurance benefits, program services, and financial support. This role helps patients initiate therapy with confidence by guiding them through access processes and documenting key interactions.
KEY RESPONSIBILITIES
• Proactively contact patients to explain insurance coverage and potential out-of-pocket costs
• Educate on available hub services and how they support access to prescribed medications
• Obtain and accurately document patient consents (oral/written) per program requirements
• Follow call guides to ensure compliant, consistent communication with patients and providers
• Guide patients through financial support options, including copay and assistance programs
• Manage high-volume inbound and outbound calls with efficiency and empathy
MINIMUM QUALIFICATIONS
• Experience with insurance reimbursement, including pharmacy and medical benefits
• Prior exposure to specialty medications or healthcare support programs
• Ability to explain complex information clearly and compassionately
• Detail-oriented with strong organizational and case-tracking skills
CORE TOOLS & SYSTEMS
• CRM or case management systems
• Insurance portals or benefit verification platforms
• Microsoft Office Suite
• Electronic document management systems
PREFERRED SKILLS
• High-volume call handling and case resolution experience
• Strong sense of ownership and follow-through
• Familiarity with healthcare compliance and documentation protocols
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