Administrative Support Specialist

Administrative Support Specialist
Location: Dallas, TX
Compensation & Schedule
• $19/hour
• Full-time, 8am-5pm Monday-Friday
• W2

ROLE IMPACT
Supports internal operations and customer-facing functions by managing communications, records, and front desk services. This role ensures seamless document handling, effective customer service, and reliable data processing to improve overall department efficiency.

KEY RESPONSIBILITIES
• Provide in-person and phone support to citizens, employees, and vendors, offering clear information and guidance
• Manage front counter operations including retail sales, certified mail distribution, and cash register duties
• Perform data entry, file organization, scanning, and billing document maintenance
• Support marketing and outreach initiatives and assist in preparing service impact reports
• Process mail, copying, and printing jobs involving lifting up to 50 lbs; maintain a clean, safe front office environment

MINIMUM QUALIFICATIONS
• 1+ year experience in customer service or administrative support
• Proficient in Microsoft Word, Excel, and Publisher
• Able to lift up to 50 lbs and perform routine clerical tasks
• Strong organizational and communication skills

CORE TOOLS & SYSTEMS
• Microsoft Word
• Microsoft Excel
• Microsoft Publisher
• Office telephone systems
• Cash register systems
• Mail handling and scanning equipment

PREFERRED SKILLS
• Experience with data analytics or service impact reporting
• Knowledge of municipal or government operations
• Marketing or outreach support experience

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