Dallas, TX
Contact Center Specialist I
Location Dallas, TX | Onsite (First 2 Weeks), then Remote
Compensation & Schedule
• $17.50/hr
• 8:00 AM – 5:00 PM, Monday – Friday
• W2, Temp-to-Hire (3–6 month contract to FTE)
• Start Date: ASAP
ROLE IMPACT
As a Contact Center Specialist, you are the front-line voice for patients and families, ensuring a seamless experience from initial contact to appointment scheduling. Your role supports healthcare access and operational efficiency through timely registration, accurate information capture, and exceptional service delivery.
KEY RESPONSIBILITIES
• Respond to inbound calls and electronic requests with professionalism and empathy
• Register new patients, verify insurance, and enter data into EMR systems
• Schedule healthcare appointments and communicate preparation instructions
• Relay patient-related messages to clinical and administrative staff
• Calm upset callers and escalate priority issues when necessary
MINIMUM QUALIFICATIONS
• 1+ year experience in customer service or call center role
• High School Diploma or equivalent
• Proficient in computer navigation and typing
• Experience handling fast-paced or high-volume calls
CORE TOOLS & SYSTEMS
• Electronic Medical Records (EMR) systems
• Call center telephony platforms
• Standard office software (MS Office Suite or equivalent)
PREFERRED SKILLS
• Familiarity with medical terminology
• Healthcare or patient access background
• Completion of PSS or CCS training program
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy