Fort Worth, TX
Are you ready to turn overdue car loans into career growth? Join our fast-paced collections team where every call is an opportunity to make a difference—for our customers and your future. We’re looking for a motivated, empathetic professional to help our clients stay on track while you accelerate your path in the Auto Collections industry.
-
Shift: Schedule | Monday through Friday 7-4, 8-5 or 9-6 based on availability, Saturday schedule is on a rotation basis 8-12 flexing half a day during the week to make up the 4 hour Sat shift
-
Hybrid | 4 days in office 1 wfh day, able to go home after 5 hours and finish your shift after your lunch at home
-
Pay | $19 -$21 based on experience
Key Responsibilities
-
Contact borrowers via phone, email, and mail regarding past-due auto loan accounts.
-
Negotiate payment arrangements, settlements, and reinstatements in line with company policies.
-
Educate customers about their account status, contractual obligations, and available repayment options.
-
Maintain accurate notes and account updates in the collections system.
-
Meet daily and monthly call, contact, and resolution goals.
-
Partner with internal departments (e.g., Customer Service, Legal, Skip Tracing) for account resolutions.
Requirements
-
1+ year of experience in consumer collections—auto finance a strong plus.
-
Strong interpersonal and negotiation skills, with a customer-centric approach.
-
Ability to handle high-volume calls in a fast-paced environment.
-
Bilingual (Spanish/English) a plus.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
#Southlake123