Fort Worth, TX
Cornerstone staffing is seeking an Auto Collections Representative to join a high-performing team in Fort Worth, TX. This position plays a critical role in managing customer accounts, resolving delinquency, and supporting clients through effective and compliant collection practices. Ideal candidates will be detail-oriented, customer-focused, and skilled in navigating sensitive financial conversations with professionalism.
Drive Solutions. Deliver Results. Build Your Future.
Location: Fort Worth, TX
Schedule: Hybrid (4 days onsite, 1 day remote after training)
Start Date: September 2, 2025
Pay: $18–$20/hour (Based on experience)
Hours: Monday–Friday (7:00 AM–4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PM)
Saturday Rotation: 8:00 AM–12:00 PM (flex half-day off during the week)
Key Responsibilities:
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Make and receive outbound/inbound calls to assist customers with past-due auto accounts
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Negotiate payment arrangements while adhering to regulatory and company guidelines
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Research account details to provide accurate and prompt resolution
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Document account activity thoroughly in the CRM system
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Collaborate with team leads, supervisors, and internal departments as needed
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Meet or exceed daily performance goals, including call quality and resolution metrics
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Flex between phone work and system-based tasks (email, case work, reporting)
Minimum Qualifications:
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1+ year of Auto Collections experience (required)
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Strong verbal communication and negotiation skills
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Ability to de-escalate and handle sensitive conversations professionally
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Organized with strong attention to detail and accuracy in documentation
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Comfortable working in a fast-paced, performance-driven environment
Preferred Qualifications:
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Familiarity with FDCPA and auto loan servicing platforms
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Previous hybrid/remote work experience
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Bilingual (Spanish) is a plus
Apply Today
Take the wheel of your career with a company that values professionalism, performance, and people. Apply now to secure your spot for the September 2nd start date.
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