Fort Worth, TX
Order: 151489
Are you a strong communicator with negotiation savvy and a sharp eye for detail? As an Impound Agent, you’ll be the vital link between our customers and impound facilities, working to minimize fees and expedite vehicle releases. Your ability to work quickly and effectively under pressure will help us maintain top-tier service and protect our clients' interests.
Shift : 8am to 5pm - Monday - Friday - OK with Saturday if needed
Hybrid - 1 work from home day per week.
Pay: $20 to $21 hourly
Key Responsibilities:
- Review notices of impound from tow companies.
- Contact customers and impound facilities to determine the cost of vehicle pick-up.
- Negotiate fees with impound facilities.
- Schedule vehicle inspections and coordinate pick-up logistics.
- Create and manage necessary documentation for vehicle retrieval.
- Work efficiently within the shared email box to handle inquiries and communications.
- Make account decisions based on parameters provided in training.
Required Skills and Qualifications:
- Strong clerical and typing abilities.
- Proficiency in email communication.
- Experience with impounded vehicles or auto insurance.
- Ability to meet deadlines in a fast-paced environment.
- Preferred experience in the auto and/or insurance industry.
- Strong organizational skills.
- Detail-oriented approach to tasks.
- Excellent verbal and written communication skills.
- Ability to make informed account decisions based on training guidelines.