Bilingual Call Center Representative

Bilingual Call Center Representative
Irving, TX (75039) | Onsite

REQUIRED QUALIFICATIONS

• Bilingual fluency in English and Spanish (90% Spanish communication)
• 1+ years of customer service or call center experience
• High School Diploma or GED
• Preferred: 1+ year in AR, collections, or payment processing

PREFERRED SKILLS
• Experience with repossession account handling
• Familiarity with FDCPA or financial compliance regulations
• Conflict resolution and negotiation techniques

COMPENSATION & SCHEDULE

• $18/hr

• Schedule: Monday–Saturday, 9:00 AM–7:00 PM (rotating 9–6 & 10–7 shifts)

• Possible Temporary-to-Hire, W2

• Start Date: ASAP

• Job ID: 151504

ROLE IMPACT

• Deliver high-quality customer support and payment solutions for Spanish-speaking clients by handling inbound and outbound account calls

• Supports client retention and revenue recovery by facilitating redemptions, resolving past-due issues, and aligning with regulatory and service standards

KEY RESPONSIBILITIES
• Make outbound calls on repossessed and delinquent accounts to secure arrangements.
• Handle inbound redemption calls and provide resolution options.
• Identify and escalate accounts requiring management review.
• Maintain department quality, productivity, and compliance standards.
• Ensure exceptional customer service across all interactions.

CORE TOOLS & SYSTEMS
• Call center telephony systems
• CRM and collections platforms
• Payment processing software
• Email and ticketing tools
• Microsoft Office Suite

To Apply For This Job:

www.cornerstonestaffing.com

Select Arlington Office

Click the Apply Online Button

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to jamies@cornerstonestaffing.com to schedule a phone interview.

LEGAL NOTICE
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