Cary, NC
Patient Support Specialist – Pharmacy Operations
Location Cary, NC | Onsite
COMPENSATION & SCHEDULE
• $20.40/hr
• Tues–Fri: 11:30am–8:00pm, Sat: 9:00am–6:00pm
• W2
• Immediate start
ROLE IMPACT
As a Patient Support Specialist within Pharmacy Operations, you'll play a central role in ensuring patients receive life-sustaining medications with accuracy and compassion. Your proactive coordination, detail orientation, and empathetic communication will streamline service delivery for patients managing cancer treatments and chronic conditions—directly enhancing their care experience.
KEY RESPONSIBILITIES
• Coordinate high-volume inbound/outbound calls to arrange deliveries, confirm orders, and manage patient communications
• Process payments and insurance verifications with speed and precision
• Monitor prescription workflows in real-time, ensuring timely updates and accurate documentation within internal systems
• Act as a liaison between patients, pharmacists, and support teams to resolve issues and streamline care coordination
• Recognize and escalate adverse drug events or complaints, ensuring patient safety protocols are followed
MINIMUM QUALIFICATIONS
• High school diploma or GED required; Associate degree preferred
• 1+ year in customer service or call center environment
• Proficient in Microsoft Office and electronic records systems
• Clear written and verbal communication; empathetic and patient-focused
CORE TOOLS & SYSTEMS
• Microsoft Outlook, Excel, Word
• EMR/EHR systems
• CRM platforms
• Claims processing software
• Internal call routing tools
PREFERRED SKILLS
• Experience in pharmacy operations or medical office support
• Familiarity with medical claims and terminology
• Reliable attendance and collaborative team attitude
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy