Frisco, TX
Agent Support Representative
Frisco, TX | Onsite
COMPENSATION & SCHEDULE
•$Based on Experience
• Full-time, schedule flexibility required
• W2
• Start date:8/18/25
ROLE IMPACT
This role is critical in ensuring seamless support for the client's internal and external sales agents. As the first point of contact, the Agent Support Representative drives agent satisfaction by resolving inquiries, processing changes, and assisting with product knowledge—all while maintaining accurate records and adhering to company policies.
KEY RESPONSIBILITIES
• Serve as primary contact for agent inquiries via phone, email, and voicemail
• Process agent plan changes, additions/removals, and record updates
• Support agent sales portal navigation and troubleshoot access issues
• Handle initial member record payments and update relevant data fields
• Provide timely, courteous, and accurate information on product offerings
MINIMUM QUALIFICATIONS
• 2+ years of customer service experience in a call center environment
• 1+ year of health insurance industry experience
• High school diploma, GED, or equivalent experience
• Ability to type 30+ WPM while actively engaging in call transactions
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (intermediate proficiency)
• Client-specific sales portal and CRM system
• Standard call center telephony and ticketing systems
PREFERRED SKILLS
• Strong analytical and problem-solving capabilities
• Self-motivated with the ability to work independently and in team settings
• Excellent verbal and written communication
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy