Dallas, TX
Hub Operations Manager – Healthcare Services
Location | Remote
Compensation & Schedule
•$38-$44/hour (BOE)
• Full-time, temporary (seasonal project starting Nov 2025 through Feb/Mar 2026)
• W2 employment
ROLE IMPACT
The Hub Operations Manager – Healthcare Services leads a large, multi-tiered team during the company’s annual benefit reverification initiative. Overseeing Team Leads, Quality Assurance staff, and Benefit Verification Specialists, this role drives operational excellence, ensures compliance with service-level agreements, and delivers high-quality customer experiences. Success is defined by meeting productivity targets, achieving staffing objectives, and maintaining accurate, efficient benefit verification operations at scale.
KEY RESPONSIBILITIES
• Direct day-to-day operations for a high-volume Micro-Hub team, managing multiple leadership layers, QA resources, and benefit verification specialists.
• Lead and mentor Team Leads and QA staff, ensuring effective coaching, development, and performance management of all team members.
• Partner with the Area Director, VP of Digital Hub, and VP of Strategic Initiatives to set operational strategies and align resources to production goals.
• Oversee seasonal hiring, onboarding, and training processes to meet benefit reverification staffing needs.
• Monitor team performance through KPIs, identify trends, and implement process improvements to ensure consistent quality and productivity.
• Resolve escalated issues related to benefit investigations, client satisfaction, and operational workflow.
• Collaborate with leadership to refine SOPs and best practices for high-volume, deadline-driven benefit verification projects.
• Provide accurate reporting and business intelligence insights to leadership to support decision-making.
MINIMUM QUALIFICATIONS
• 7+ years of progressive leadership experience in operations management, with at least 3 years leading multi-layer teams.
• Proven track record managing large-scale healthcare or benefit verification operations in a seasonal or high-volume environment.
• Strong analytical skills with experience using performance metrics to drive operational improvements.
• Excellent leadership, communication, and conflict resolution skills.
• Proficiency with CRM, case management, and reporting tools.
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM or case management software
• Data reporting and BI platforms
• Virtual meeting tools (Zoom, Microsoft Teams)
PREFERRED SKILLS
• Experience in benefit reverification, reimbursement support, or patient access programs.
• Background in healthcare contact center or pharmaceutical support hub operations.
• Process improvement and change management experience in a fast-paced, deadline-driven setting.
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