Customer Experience Specialist

Customer Experience Specialist
Location Carrollton, TX - Onsite – Monday to Friday, 8:00 AM – 5:00 PM
Compensation & Schedule
• $18.00/hr
• Full-time, W2
• Standard business hours, 100% onsite

ROLE IMPACT
The Customer Experience Specialist ensures seamless order processing and customer satisfaction by managing high-volume data entry and coordinating communication across internal departments. This role plays a vital part in maintaining accurate records, facilitating transactions, and enhancing the overall customer experience to drive repeat business.

KEY RESPONSIBILITIES
• Perform heavy data entry with precision, including large-scale purchase orders
• Manage extensive email correspondence to support timely and accurate transactions
• Coordinate with multiple departments to facilitate smooth order processing
• Maintain records in Microsoft Dynamics, Excel, and Outlook
• Follow structured training processes, including weekly job shadowing with leadership

MINIMUM QUALIFICATIONS
• Exceptional attention to detail and accuracy
• Strong written communication skills
• Ability to work efficiently in a fast-paced environment
• Proficiency in Microsoft Outlook and Excel; experience with Microsoft Dynamics preferred
• Alpha-numeric data entry speed of 8K keystrokes per hour preferred

CORE TOOLS & SYSTEMS
• Microsoft Dynamics (formerly Great Plains)
• Microsoft Excel
• Microsoft Outlook
• Internal CRM and order tracking systems

PREFERRED SKILLS
• Experience handling high-value purchase orders
• Strong organizational and time management skills
• Proven ability to work collaboratively across teams

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy