Irving, TX
CornerStone Staffing is seeking a detail-oriented Member Services Specialist to join a leading healthcare organization in Irving, TX. If you excel at delivering exceptional customer service and can confidently guide members through their insurance benefits, this onsite role could be your next career move!
COMPENSATION & SCHEDULE
• $18-$19.50/hour based on experience
• Monday–Friday, 8:00 AM – 5:00 PM
• W2, Long term contract assignment
• Start date: 09/08/25
ROLE IMPACT
The Member Services Specialist ensures a high level of customer satisfaction by responding to healthcare-related inquiries with professionalism and accuracy. This role supports members in navigating their insurance benefits, resolving issues efficiently, and delivering a consistent, quality customer service experience.
KEY RESPONSIBILITIES
• Respond to inbound calls, emails, and chat messages regarding healthcare benefits and coverage
• Investigate and resolve member issues, complaints, and escalations in a timely and satisfactory manner
• Explain insurance plans, policies, and pre-authorization processes clearly to members
• Document customer interactions and resolutions in the CRM system accurately
• Collaborate with internal teams to ensure seamless service and issue resolution
MINIMUM QUALIFICATIONS
• High School Diploma or GED (verification required)
• 1+ year customer service in healthcare or medical insurance
• Strong communication and problem-solving skills
• Ability to manage confidential information with discretion
• Good job stability (a minimum of 1 year at all previous roles)
• Must live within a 30 mile radius of Irving, TX 75039
CORE TOOLS & SYSTEMS
• CRM platforms
• Email and live chat systems
• Call center software
• Microsoft Office Suite
• Internal ticketing systems
PREFERRED SKILLS
• Knowledge of insurance benefits and claims processing
• Experience working in a healthcare or health plan administration environment
• Familiarity with HIPAA compliance
APPLICATION PROCESS INCLUDES
• In-person interview
• Background check (criminal record, education, and employment verification)
• Drug screen
• Clerical testing
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy