Customer Service Rep

Customer Service Representative – Pharmacy
Location Louisville, KY | Hybrid
Compensation & Schedule
• $17.00/hour
• Monday–Friday; shift window between 8:00am–8:00pm
• W2, full-time
• Start date: ASAP

ROLE IMPACT
As a key point of contact for patients, caregivers, and healthcare providers, this role ensures a seamless and supportive experience. You will manage medication refill requests, coordinate shipments, and resolve inquiries to uphold compliance and patient satisfaction in a pharmacy services environment.

KEY RESPONSIBILITIES
• Answer inbound and make outbound calls to patients, providers, and caregivers
• Accurately process medication refills and schedule shipments
• Document interactions and follow proper procedures per policy
• Deliver clear next steps and resolution plans to all callers
• Uphold confidentiality and patient service standards

MINIMUM QUALIFICATIONS
• 1+ year call center experience required
• Pharmacy Technician Registration must be active by start date
• Strong verbal and written communication skills
• Proficient in Microsoft Office; minimum 35 WPM typing

CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Call center phone systems
• Patient management platforms
• Email and documentation software
• CRM or EMR experience a plus

PREFERRED SKILLS
• Previous experience in healthcare or pharmacy setting
• Ability to adapt to varying schedules within business hours
• Bilingual communication a plus

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy