Fort Worth, TX
Employee Lease Program Administrator – Junior
Location Fort Worth, TX | Hybrid (4 days onsite, 1 day remote)
Compensation & Schedule
• Up to $22 per hour - Based on experience
• Full-time, 40 hours/week
• W2 Contract – 6 months
• Target start date: 09/08/2025
ROLE IMPACT
Support the daily administration of the Employee Lease Program, ensuring compliance with program guidelines and efficient document processing. This role is critical to delivering prompt, high-quality service to internal employees and stakeholders, resolving inquiries, and maintaining accurate lease records.
KEY RESPONSIBILITIES
• Validate order requests and account details with a high degree of accuracy
• Prepare and process lease documentation in accordance with program procedures
• Manage customer/employee communications via phone, email, and system queues
• Resolve inquiries related to the lease program and escalate complex issues as needed
• Support company car and field vehicle coordination efforts
• Assist with pre-termination and remarketing processes for lease accounts
• Maintain comprehensive documentation of account interactions and decisions
MINIMUM QUALIFICATIONS
• 1+ years of customer service experience in a professional setting
• Experience supporting automotive programs or lease services
• High school diploma or equivalent
• Strong communication and organizational skills
• Attention to detail and accuracy in data entry
CORE TOOLS & SYSTEMS
• Microsoft Outlook
• Call center or phone queue systems
• Internal lease/account management software (training provided)
• Document preparation tools
• Email communication platforms
PREFERRED SKILLS
• Familiarity with internal stakeholder coordination
• Background in administrative or operational support roles
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