Advisory Operations Associate
Location Coppell, TX | Hybrid
COMPENSATION & SCHEDULE
• $23.42/hour
• Standard business hours
• W2; Long-term temporary assignment
• Start date: 08/25/2025
ROLE IMPACT
This role supports the core operational engine of our Advisory Programs by managing account setups, maintenance, and issue resolution. The associate ensures high-quality service delivery and compliance through effective cross-team collaboration, system navigation, and operational excellence in a fast-paced financial services environment.
KEY RESPONSIBILITIES
• Manage the lifecycle of advisory accounts including setup, maintenance, and issue resolution
• Respond to internal and external client inquiries via Salesforce, email, mail, and phone
• Execute daily processing tasks, ensuring compliance with service level agreements and quality metrics
• Partner with operations leads and cross-functional teams to resolve escalations and streamline workflows
• Perform detailed account research and handle complex client cases as needed
• Maintain operational awareness and support regulatory audit reviews
MINIMUM QUALIFICATIONS
• High School Diploma or GED
• 1+ years’ experience in the financial industry
• 1+ years of experience using Microsoft Office tools
• Strong communication, multitasking, and problem-solving skills
CORE TOOLS & SYSTEMS
Docupace, NetX360, AdviceWorks, MAA, Salesforce, SmartWorks, MS Office
PREFERRED SKILLS
• Bachelor’s degree
• FINRA Series 99, 6, or 7 license
• Experience in brokerage operations (e.g., new accounts, money movement, maintenance)
PRE-EMPLOYMENT REQUIREMENTS
• Background check, credit check, fingerprinting, and education/employment verification required
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy