Customer Service Representative- Healthcare

Customer Service Representative
Irving, TX | Onsite

COMPENSATION & SCHEDULE
• $18.00/hour
• Monday–Friday, 10:30am–7:00pm
• W2, full-time
• Training: Monday–Friday, 9:00am–6:00pm

ROLE IMPACT
This role ensures timely and accurate scheduling of specialty medication shipments, directly supporting patient health outcomes and satisfaction. The Customer Service Representative serves as a central point of communication between healthcare providers, patients, and internal teams—ensuring service excellence in a regulated healthcare environment.

KEY RESPONSIBILITIES
• Handle high-volume inbound and outbound calls to coordinate patient medication orders
• Confirm and schedule prescription deliveries with precision
• Accurately update and maintain patient records in compliance with HIPAA regulations
• Collaborate across teams to resolve issues and enhance service delivery
• Demonstrate proactive communication and ownership in all interactions

MINIMUM QUALIFICATIONS
• High school diploma or equivalent
• 1–3 years of customer service or call center experience (preferred)
• Typing speed of 35+ WPM
• Strong verbal communication and customer-first mindset

CORE TOOLS & SYSTEMS
• Multi-line phone systems
• HIPAA-compliant recordkeeping platforms
• Data entry and scheduling systems

PREFERRED SKILLS
• Familiarity with specialty pharmacy operations
• Knowledge of healthcare terminology
• Experience with HIPAA-regulated environments

EQUIPMENT & WORK ENVIRONMENT
• Onsite professional office setting
• Requires ability to sit, stand, walk, and reach frequently
• Must be able to push/pull and lift/carry up to 50 lbs.

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy