Service Support Assistant

As a Service Support Assistant, you are the frontline connection between the City and its residents—your responsiveness, accuracy, and professionalism directly impact public trust and satisfaction. By managing vital transactions and providing prompt, courteous support, you help ensure that every citizen interaction reflects the City's commitment to service, integrity, and operational excellence.

Service Support Assistant
Location Carrollton, TX| Onsite
Compensation & Schedule
• $20.00 -$22.00 per hour
• Full-time, standard business hours
• W2
• Start date: [Insert if known]

ROLE IMPACT
The Service Support Assistant is the first point of contact for constituents engaging with the City’s Utility Customer Service department. This role ensures high-quality service by managing calls, in-person inquiries, and financial transactions, while maintaining accurate records and balanced cash handling procedures.

KEY RESPONSIBILITIES
• Respond to inbound phone, radio, and email inquiries from the public and internal staff across multiple departments
• Log and resolve constituent inquiries, complaints, and service requests using work order and tracking systems
• Accept and process check, cash, and credit card payments for utilities, citations, and city services
• Maintain and balance cash drawers daily; prepare bank deposit documents and financial logs
• Open, terminate, and maintain customer utility accounts in compliance with city procedures

MINIMUM QUALIFICATIONS
• High School Diploma or GED
• 1+ year experience in customer service, inbound call center, or cash handling
• Proficient with office software and database entry
• Skilled in handling customer complaints and managing financial transactions

CORE TOOLS & SYSTEMS
• Office phone system and email platforms
• Payment processing and receipt systems
• Work order tracking/database platforms
• Microsoft Office Suite or equivalent software
• Standard office equipment (scanner, printer, cash drawer)

PREFERRED SKILLS
• Bilingual: Spanish/English
• Experience working in a municipal or government office
• Familiarity with utility billing or citation systems

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy