Customer Service Representative

Customer Service Representative
LaVergne, TN | Hybrid (2–3 days onsite during training, 1 mandatory day per month onsite after)

COMPENSATION & SCHEDULE
• $20 per hour
• Monday–Friday, 9:30am–6:30pm, no weekends or major holidays
• W2, contract assignment with potential for full-time hire
• 4–6 weeks in-office/classroom training before going live

ROLE IMPACT
The Customer Service Representative supports internal and external clients by delivering timely and professional assistance. Success in this role is defined by effective communication, consistent problem-solving, and adaptability in a fast-paced environment. Representatives will cross-train across multiple functions to provide comprehensive support while maintaining confidentiality and professionalism.

KEY RESPONSIBILITIES
• Respond to customer inquiries and resolve issues within company policy
• Communicate information clearly through phone, email, and written correspondence
• Maintain professionalism when managing challenging situations or individuals
• Operate standard office technology and customer service platforms
• Identify and escalate process improvement opportunities
• Ensure attendance and punctuality requirements are met
• Collaborate with peers and management while working independently as needed

MINIMUM QUALIFICATIONS
• Associate’s degree preferred
• 1+ years’ experience in a call center or customer service role preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Typing speed of 40+ WPM
• Strong written and verbal communication skills with attention to detail
• Must live within 70 miles of the LaVergne office

CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Salesforce (preferred)
• SAP (preferred)
• Standard office systems (phones, copiers, fax machines)

PREFERRED SKILLS
• Experience supporting pharmaceutical products
• Strong decision-making and analytical skills
• Flexibility to adjust to changing business priorities

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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