Irving, TX
Patient Services Representative
Location Dallas, TX | Onsite
Compensation & Schedule
• $20.40/hour
• Monday to Friday, 11:30 AM – 8:00 PM
• W2
• Start date: ASAP
ROLE IMPACT
This role supports patients by managing non-clinical inquiries and ensuring seamless coordination of prescription deliveries and payments. As a front-line representative, you’ll be key in driving patient satisfaction, maintaining accurate records, and supporting safe, efficient service workflows.
KEY RESPONSIBILITIES
• Manage inbound/outbound calls regarding prescription status, delivery scheduling, and payment
• Respond to inquiries directly or escalate to clinical staff for resolution
• Update patient records and progress notes to support workflow visibility
• Verify insurance, process invoice requests, and provide refill information
• Identify and escalate adverse events or product complaints to clinical team
MINIMUM QUALIFICATIONS
• 1+ year in high-volume call center environment
• Proficiency in Microsoft Outlook and Microsoft Teams
• Minimum 30 WPM typing speed
• Strong verbal and written communication skills
CORE TOOLS & SYSTEMS
• Microsoft Outlook
• Microsoft Teams
• Customer management systems
• Call handling software
• Prescription and patient record systems
PERKS TO THE ASSIGNMENT
• Eligible for conversion to full-time
• Participation in monthly team lunches
• Access to onsite gym (waiver required)
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