Irving, TX
Step into a vital healthcare support role where your work helps ensure patients receive their prescriptions on time and with care. Join a mission-driven team committed to accuracy, empathy, and service excellence in every interaction.
Patient Services Coordinator
Location Dallas, TX | Onsite
Compensation & Schedule
• $20.40/hour
• Monday to Friday, 11:30 AM – 8:00 PM
• W2
• Start date: ASAP
ROLE IMPACT
Join a fast-paced support team focused on delivering exceptional patient experiences. This role ensures prompt handling of non-clinical patient needs, from coordinating prescription logistics to updating insurance and payment information, all while supporting compliance and patient safety.
KEY RESPONSIBILITIES
• Handle high-volume inbound and outbound calls related to prescriptions, delivery times, and billing inquiries
• Communicate status updates and escalate clinical concerns to licensed staff as needed
• Maintain thorough documentation in patient records to support operational accuracy
• Validate insurance coverage, process payments, and manage refill requests
• Report adverse events or complaints according to standard operating procedures
MINIMUM QUALIFICATIONS
• 1+ year experience in a fast-paced call center or customer service role
• Familiarity with Microsoft Outlook and Microsoft Teams
• Typing speed of 30+ WPM
• Excellent communication and follow-through skills
CORE TOOLS & SYSTEMS
• Microsoft Outlook
• Microsoft Teams
• Call queue and routing platforms
• CRM or patient communication systems
• EHR or prescription management tools
PREFERRED SKILLS
• Bilingual fluency in English and Spanish
• Previous experience in pharmacy or healthcare setting
• Knowledge of HIPAA compliance standards
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