Cary, NC
Patient Services Representative
Location Cary, NC | Onsite
Compensation & Schedule
• $20.40/hour
• Monday to Friday, 11:30 AM – 8:00 PM
• W2
ROLE IMPACT
This role supports patients by managing non-clinical inquiries and ensuring seamless coordination of prescription deliveries and payments. As a front-line representative, you’ll drive patient satisfaction, maintain accurate records, and support safe, efficient service workflows.
KEY RESPONSIBILITIES
• Handle inbound and outbound calls related to prescription delivery, payments, and refill coordination
• Address patient inquiries or escalate issues to clinical staff as needed
• Maintain accurate patient records and update progress notes
• Verify insurance coverage and process invoice and payment requests
• Report adverse events and product concerns to clinical support teams
MINIMUM QUALIFICATIONS
• 1+ year in a high-volume call center or similar patient support environment
• Proficiency with Microsoft Outlook and Microsoft Teams
• Typing speed of at least 30 WPM
• Clear written and verbal communication
CORE TOOLS & SYSTEMS
• Microsoft Outlook
• Microsoft Teams
• CRM or patient service platforms
• Call handling software
• Prescription and patient record systems
PREFERRED SKILLS
• Experience in pharmacy or healthcare support roles
• Familiarity with HIPAA or patient confidentiality protocols
• Conflict resolution in fast-paced service settings
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