Temple, TX
Customer Service Representative
Location: Waco, TX | Onsite
COMPENSATION & SCHEDULE
• $15.00/hr
• Flexible 8-hour shifts, 5 days/week between Monday–Sunday, 7:00 AM – 10:30 PM
• W2 employment
• Start date: ASAP
ROLE IMPACT
As the first point of contact for both internal and public inquiries, this role ensures timely communication and coordination across hospital departments. Success is defined by prompt and accurate response handling, effective dispatching, and seamless monitoring of facility systems to support patient and staff safety.
KEY RESPONSIBILITIES
• Answer inbound calls from internal staff and the public
• Document and dispatch service requests promptly
• Monitor alarms and systems including doors, gates, intercoms, and CCTV
• Provide constructive feedback to leadership on process improvements
MINIMUM QUALIFICATIONS
• 1+ year call center experience in a fast-paced environment
• High school diploma or GED
• Excellent written and verbal communication skills
• Stable work history with demonstrated reliability
CORE TOOLS & SYSTEMS
• Healthcare web-based platforms
• Call management systems
• Electronic documentation tools
• Alarm and surveillance monitoring systems
• MS Office Suite
PREFERRED SKILLS
• Healthcare or hospital call center experience
• Extreme attention to detail and prioritization skills
• Ability to collaborate across teams in a paperless environment
PRE-EMPLOYMENT REQUIREMENTS
• Skills testing
• Drug screening
• Background check
• Flu vaccination required
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