Collector

Step into a high-visibility role where accuracy, compliance, and ownership truly matter. As a Loss Terminations Collections Representative, you will play a critical part in protecting the organization from financial and legal risk by ensuring complex repossession and termination cases are handled correctly and on time. This position offers long-term contract stability, hands-on experience in regulated financial operations, and the opportunity to work in an audit-driven environment where precision and accountability drive success.

LOCATION: Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE
• $18–$21 per hour
• Full-time hours; Monday–Friday schedule
• 12+ month contract | W2
• Start date: ASAP

ROLE IMPACT
The Loss Terminations Representative ensures hostile termination accounts are reconciled accurately and in compliance with internal procedures and legal guidelines. Success is defined by timely case resolution, accurate documentation, and effective communication with internal and external stakeholders.

• Complete hostile termination cases, including involuntary and voluntary surrenders, skip charge-offs (accounts deemed uncollectible due to non-contact or relocation), and deceased do-not-pursue terminations
• Assess and apply repossession fees to accounts; assign assets to auction and ensure post-repossession notices are issued in accordance with legal guidelines; send deficiency notices following auction sale
• Process reinstatements by reallocating funds to general suspense accounts, reversing terminations, and halting repossession title processing to ensure titles are returned to the vault
• Maintain communication with internal teams (Collections, Dealer Relationship Managers) and external partners, including dealerships
• Document and reconcile all work items within the ALFA case management system in compliance with procedural and legal requirements

REQUIREMENTS

• Minimum 2 years of experience in collections, repossession processing, loss mitigation, or financial services operations
• 2 years of experience in business operations or customer service call center 
• Strong attention to detail with the ability to manage audit-sensitive, legally regulated processes

EQUIPMENT & WORK ENVIRONMENT

• Standard office environment
• Frequent computer use and case management system navigation
• High-volume, deadline-driven workflow
• Work items are heavily audited and require strict adherence to legal and procedural guidelines

PREFERRED SKILLS

• Familiarity with case management systems (e.g., ALFA)
• Strong written and verbal communication skills

Legal Notice
Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

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