Customer Service Representative

CornerStone Staffing is hiring for a company dedicated to delivering top-notch support for customers’ garage door systems and wireless devices. If you’re a great communicator with a knack for solving problems and want to grow in a company that promotes from within, you could be our next Customer Service Representative.

Customer Service Representative
Location: Lewisville, TX | Onsite

COMPENSATION & SCHEDULE
• $13.50/hour during training; $15.00/hour upon permanent hire with the client
• Training: Mon–Fri 8AM–5PM; Regular: Mon–Sat 10AM–7PM or until queue is clear
• Always off on Sundays + 1 additional weekday
• Temp to Hire

ROLE IMPACT: As the first line of support for customers navigating garage door systems and wireless device setup, your expertise ensures smooth, informed assistance and excellent customer experience. This is a high-impact position where your communication skills and attention to detail directly support product satisfaction and brand loyalty. The company promotes exclusively from within, offering strong growth potential for high performers.

KEY RESPONSIBILITIES
• Answer inbound calls related to garage and wireless system support
• Direct customers to service providers or appropriate departments
• Clarify warranty policies and assist with dealer referrals
• Log customer interactions and resolutions accurately
• Handle follow-up inquiries through phone and email

MINIMUM QUALIFICATIONS
• 1+ year of service-oriented customer service experience
• Minimum 1 year tenure at all recent roles
• Must reside within 25 miles of Lewisville, TX 75067
• Strong verbal and interpersonal communication skills

CORE TOOLS & SYSTEMS
• Multi-line inbound phone systems
• Customer service email platforms
• Internal CRM and case management tools

PREFERRED SKILLS
• Prior call center experience
• Bilingual: English and Spanish
• Experience with mechanical or tech product support

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy