DALLAS, TX
Member Services Representative
Location Dallas, Texas | Onsite
Compensation & Schedule
• $19.00–$22.00 per hour
• Monday–Friday | 8:00 AM–5:00 PM
• Temp-to-Hire (W2)
• 2 Open Positions
Role Impact
The Member Services Representative serves as the first point of contact for members, delivering responsive, solutions-driven support that strengthens trust and satisfaction. This role ensures accurate communication, timely issue resolution, and a seamless member experience. Success is defined by empathy in service, attention to detail, and the ability to navigate insurance-related inquiries with confidence and professionalism.
• Key Responsibilities
• Serve as the primary point of contact for member inquiries, delivering accurate and timely information regarding insurance products and services
• Resolve member concerns using critical thinking and problem-solving skills to ensure positive outcomes
• Document member interactions thoroughly in customer service systems while maintaining compliance and data accuracy
• Collaborate with internal departments to escalate and resolve complex issues efficiently
• Maintain working knowledge of policies, procedures, and healthcare benefit offerings
• Identify member needs and recommend appropriate solutions or services
• Perform additional support duties as assigned
• Minimum Qualifications
• Minimum 3 years of professional customer service experience, preferably within insurance or healthcare benefits
• Proven ability to manage high-volume inquiries using customer service platforms or CRM systems
• Strong written and verbal communication skills with the ability to handle sensitive conversations professionally
• Core Tools & Systems
• Customer Relationship Management (CRM) systems
• Insurance policy administration platforms
• Microsoft Office Suite or Google Workspace
• Call handling and ticketing systems
Preferred Skills
• Experience supporting health insurance or benefits-related products
• Strong empathy and service-first mindset
• Ability to thrive in a fast-paced, team-oriented environment
Legal Notice
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