Fort Worth, TX
Customer Service Specialist
Earn Up to $31/hr — Hybrid Schedule with Long-Term Assignment Potential
Join a high-impact customer operations team where your expertise drives service excellence, operational efficiency, and process improvement. In this role, you will oversee end-to-end customer account processes, partner with cross-functional teams, and ensure claims, deductions, and customer data are handled with precision. Your ability to analyze KPIs, improve workflows, and support system integrity will directly influence service levels and cost optimization.
Location Fort Worth, TX | Hybrid (3 days onsite / 2 days remote; transitioning to 4 days onsite / 1 remote in 2027)
Compensation & Schedule
- Up to $31/hr
- Monday–Friday, standard business hours
- Assignment up to 13 months (based on performance and business needs)
Role Impact
The Customer Service Specialist manages end-to-end customer account processes to maximize service levels and ensure compliance across order management, deduction resolution, and systems coordination. This role partners closely with Customer Service leadership and shared services teams to monitor KPIs, resolve process gaps, and implement continuous improvements. Success is defined by analytical decision-making, process ownership, and measurable improvements in deduction accuracy and customer satisfaction.
Key Responsibilities
- Maintain and manage customer master data including contacts, delivery requirements, lead times, booking windows, and portal access
- Monitor service performance and customer satisfaction levels; implement corrective actions impacting customer account processes
- Build strong relationships with buyers and accounts payable teams; maintain understanding of contract terms, ordering patterns, payment trends, and deductions
- Oversee third-party transactional processing of customer claims; ensure compliance with SOPs and work instructions
- Analyze and validate deductions against contract terms; manage aging reports and open items
- Monitor all stages of claims processing including authorization, data integrity, quality controls, and financial billing
- Assist in monthly KPI reporting on volume, value, trends, and error rate reduction
- Drive continuous process improvements and support training on updated procedures
- Partner cross-functionally with Transportation, Distribution, Sales Demand & Supply Planning, and Customer Success teams
- Report system issues within order or deduction management processes and collaborate on root cause resolution
Minimum Qualifications
- 5+ years of operational experience in customer relations, order management, accounts receivable, or deduction management environments
- Strong understanding of end-to-end customer account processes including claims and deductions
- Strong analytical skills with ability to interpret KPIs, aging reports, and financial data
Core Tools & Systems
- Oracle ERP or similar enterprise resource planning systems
- Microsoft Excel (reporting, data analysis)
- Microsoft Word and Outlook
- Order management and deduction management systems
Preferred Skills
- Bachelor’s degree from an accredited four-year college or university
- Knowledge of general accounting principles and financial controls
- Proven ability to implement process improvements in collaborative environments
Legal Notice
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