IRVING, TX
Member Care Coordinator
Location Plano, TX | Onsite
Compensation & Schedule
• Pay: $19.50–$21.00 per hour
• Hours: Monday–Friday, 7:00 AM–5:00 PM
• Employment Type: W2, Full-Time
• Start Date: ASAP
Role Impact The Member Care Coordinator serves as the first point of contact for members and visitors, ensuring a welcoming and efficient front desk experience. This role supports daily operations by routing calls, managing visitor interactions, and maintaining a professional office environment. Success in this position is defined by reliability, strong communication, and consistent customer service delivery.
Key Responsibilities
• Greet visitors and provide a professional, friendly first impression
• Answer and route incoming calls to appropriate departments or personnel
• Manage front desk operations, including visitor check-in and general inquiries
• Support administrative tasks such as scheduling, data entry, and document handling
• Maintain a clean, organized reception area and assist with office coordination as needed
Minimum Qualifications
• Previous experience in an administrative assistant, receptionist, or front-facing customer service role
• Strong communication and interpersonal skills with a professional demeanor
• Ability to manage multiple tasks in a fast-paced office environment
Core Tools & Systems
• Microsoft Office Suite (Word, Excel, Outlook)
• Multi-line phone systems
• Scheduling and office coordination tools
Preferred Skills
• Experience in a healthcare, corporate, or member services environment
• Bilingual communication skills (English/Spanish)
• Strong organizational and time management abilities
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