Fort Worth, TX
As a Bilingual Account Representative, you’ll help customers get back on track with their auto loan accounts while building valuable negotiation and customer service skills. If you’re driven, thrive in a fast-paced environment, and can turn difficult conversations into solutions, this role offers strong earning potential and long-term advancement.
CornerStone Staffing is currently hiring for a Bilingual Account Representative for a leading company in Fort Worth!
Job Title: Bilingual Account Representative (English/Spanish)
Duration: Temp-to-Perm Opportunity
Pay: $18.00–$19.00/hr (based on experience)
Once Hired Perm:
• $600 Sign-On Bonus
• Monthly Bonus Opportunities: $200–$400 per month
• Overtime Available
• Career Growth + Multiple Promotion Paths
Schedule (Must Be Flexible):
• 8-hour shift between 7:00 AM – 10:00 PM (start times: 7 AM, 8 AM, 9 AM, or 1 PM)
• Must be flexible to work up to 2 Saturdays per month
Location: Fort Worth, TX 76137 (Onsite)
Job Description:
As an Account Representative, you will assist customers with past-due auto loan accounts by identifying the cause of delinquency and working toward resolution through negotiation, payment plans, and alternative solutions. This role operates in a high-energy, high-volume call center environment handling both inbound and outbound calls.
Key Responsibilities:
• Handle early-stage and delinquent account collections
• Contact customers to secure payments and resolve account issues
• Negotiate payment arrangements and develop solutions to bring accounts current
• Manage a high volume of outbound calls, with inbound support as needed
• Communicate professionally via phone, email, and chat
• Complete timely follow-ups to meet account goals and compliance standards
• Accurately document all customer interactions
• Perform skip tracing to locate and contact customers
Job Requirements:
• High School Diploma or GED required
• 1+ year of recent customer service experience (collections preferred)
• Relevant backgrounds may include: collections/accounts receivable, call center, retail, food service, or healthcare/medical customer service
• Comfortable working in a fast-paced, high-volume call center environment
• Strong communication skills (written and verbal)
• Bilingual English/Spanish REQUIRED
• Ability to remain professional and solution-focused during challenging calls
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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