Fort Worth, TX
Job Title: Bilingual Account Representative (English/Spanish)
Duration: Temp-to-Perm Opportunity
Pay: $18.00–$19.00/hr (based on experience)
Once Hired Perm:
• $600 Sign-On Bonus
• Monthly Bonus Opportunities: $200–$400 per month
• Overtime Available
• Career Growth + Multiple Promotion Paths in a fast-growing company
Schedule (Must Be Flexible):
• 8-hour shift between 7:00 AM – 10:00 PM (start times: 7 AM, 8 AM, 9 AM, or 1 PM)
• Must be flexible to work up to 2 Saturdays per month
Location: Fort Worth, TX 76137 (Onsite)
Job Description:
As an Account Representative, you will assist customers with past-due auto accounts by identifying the cause of delinquency and working toward resolution through negotiation, payment plans, and alternative payment solutions. This role operates in a high-energy, high-volume call center environment handling both inbound and outbound calls.
Key Responsibilities:
• Handle early-stage and delinquent account collections
• Contact customers to secure payments and resolve account issues
• Negotiate payment arrangements and develop solutions to bring accounts current
• Manage a high volume of outbound calls, with inbound support as needed
• Communicate professionally via phone, email, and chat
• Complete timely follow-ups to meet account goals and compliance standards
• Accurately document all customer interactions
• Perform skip tracing to locate and contact customers
Job Requirements:
• High School Diploma or GED required
• 1+ year of recent customer service experience (collections preferred)
• Relevant backgrounds may include: collections/accounts receivable, call center, retail, food service, or healthcare/medical customer service
• Comfortable working in a fast-paced, high-volume call center environment
• Strong communication skills (written and verbal)
• Bilingual English/Spanish REQUIRED
• Ability to remain professional and solution-focused during challenging calls
LEGAL NOTICE
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