Denton, TX
Customer Service Representative
Location Denton, TX | Onsite
COMPENSATION & SCHEDULE
• $22.00–$26.00 per hour (based on experience)
• 40 hours per week
• W2 Contract – 12 months
• Full-time, Monday–Friday
ROLE IMPACT
This role ensures seamless customer experience by managing order intake, resolving supply chain issues, and maintaining accurate documentation across systems. Success is defined by fast response times, accurate data management, and proactive issue resolution that prevents disruptions in production, logistics, and invoicing. This position directly supports operational efficiency and customer satisfaction.
Key Responsibilities
• Manage customer requests via phone and email with professionalism and urgency
• Troubleshoot supply chain issues across order entry, production, logistics, and invoicing
• Provide clear, accurate communication regarding order status, delays, and resolutions
• Maintain detailed records of customer interactions and case updates in Salesforce
• Collaborate cross-functionally to prevent recurring service issues
Minimum Qualifications
• Bachelor’s degree required
• 2+ years of Customer Service experience in a corporate or supply chain environment
• Strong written and verbal communication skills with the ability to explain complex information clearly
Core Tools & Systems
• Microsoft Office (Excel required; Outlook and Teams)
• SAP (enterprise resource planning / ERP system)
• Salesforce (CRM – Customer Relationship Management platform)
• PDF editing software
Preferred Skills
• Experience supporting order management or supply chain operations
• High attention to detail with ability to process large volumes of data
• Strong analytical and problem-solving skills
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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