Fort Worth, TX
CornerStone Staffing is hiring for a fast-growing financial services organization focused on helping customers regain control of their auto loans. If you are bilingual, thrive in a goal-driven environment, and enjoy helping people find solutions, you might be our next Bilingual Account Representative
Bilingual Account Representative (English/Spanish)
Location: Fort Worth, TX 76137 (Onsite)
Compensation & Schedule
$18.00–$19.00/hour (based on experience)
Full-time, Temp-to-Perm
8-hour shifts between 7:00 AM – 10:00 PM (start times may include 7 AM, 8 AM, 9 AM, or 1 PM)
Must be flexible to work up to 2 Saturdays per month
Upon Permanent Hire
• $600 sign-on bonus
• Monthly performance incentives (average $150–$250)
• Overtime opportunities available
About the Role
In this position, you will focus on early-stage delinquent accounts, working proactively with customers to prevent further escalation. You will play a key role in reducing financial risk while helping individuals stay on track with their payments in a structured, high-volume call center environment within the financial services industry.
Key Responsibilities
• Handle assigned accounts with early-stage delinquency while following compliance guidelines and FDCPA regulations
• Conduct high-volume inbound and outbound calls using automated dialing systems
• Evaluate each customer’s situation and propose payment arrangements or alternative solutions
• Promote timely payments and digital payment methods
• Maintain accurate and detailed records of all customer interactions and account updates
• Achieve or exceed performance goals including call activity, payment collections, and commitments met
Minimum Qualifications
• Fluent in English and Spanish with strong communication skills
• At least 1 year of recent experience in customer service or call center environments (collections or accounts receivable preferred)
• High School Diploma or GED required
• Strong negotiation, problem-solving, and interpersonal skills
• Ability to remain composed and solution-oriented during challenging conversations
• Good job stability (a minimum of 1 year at all previous roles)
• Must live within a 30 mile radius of Fort Worth, TX
Application Process Includes:
• In-person interview
• Background check (criminal record, education, and employment verification)
• Drug screen
• Clerical testing
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone Staffing and its affiliates and partners. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our privacy policy at https://www.cornerstonestaffing.com/privacy
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